To facilitate passengers to book their tickets with out a need for standing in queues and also to avoid congestion at Ticket Counters, South Central Railway introduced Token System at Passenger Reservation System Office at Secunderabad on28thAugust 2012.
The Tokens will be issued from 11 00 hrs to 20 00 hrs. Passengers, after takingtokens from Token Counter, can relax in the chairs provided till their turn shown on LED Screens. The LED Screen will indicate the counter number where the passenger has to perform his transaction.
At present, an averageof 1200 Tokens are being issued per day. Passengers who are utilizing the exclusive counters meant for Ladies, Senior Citizens, Group Booking, Credit Card Booking need not take tokens and can approach booking counters directly.
Earlier, Token System was introduced at Passenger Reservation System Office, Hyderabad in Twin Cities on 07th July, 2011 and the average number of tokens being issued there is800 per day. Based on positive response from the public, the token system has now been extended to Secunderabad reservation office also.